Privacy Policy
Your privacy matters to us. Learn how dlb24 safeguards your personal information across every interaction on our platform.
Welcome to dlb24, Bangladesh's trusted online casino and sports betting destination. This Privacy Policy explains how dlb24 collects, processes, stores, and protects the personal information you share when you access or use our platform — whether through our website, mobile browser, or any related service.
By registering an account or continuing to use dlb24, you acknowledge that you have read, understood, and agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform. This policy applies to all users across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
Our Privacy Commitments at a Glance
SSL Encryption
All data transmitted between your device and dlb24 servers is protected using industry-standard SSL encryption, keeping your personal and financial information secure at all times.
No Data Selling
dlb24 never sells, rents, or trades your personal data to third parties for marketing purposes. Your information is used solely to operate, improve, and secure the platform.
No Spam Policy
We only contact you with service-related communications and promotional updates you have opted into. You can unsubscribe from marketing messages at any time through your account settings.
Transparent Data Practices
We are clear about what data we collect and why. This policy details every category of information we gather and the legitimate purpose behind each collection activity.
Your Right to Access and Correction
You have the right to request a copy of the personal data we hold about you and to ask for corrections if any information is inaccurate or outdated.
Dedicated Support
Our support team is available around the clock to address any privacy-related questions or data access requests you may have. Reach us at [email protected] for prompt assistance.
Information We Collect
When you create an account, use the platform, or contact our support team, dlb24 may collect the following categories of personal information:
- Identity information: full name, date of birth, gender, and nationality.
- Contact details: email address, mobile phone number, and residential address in Bangladesh.
- Account credentials: username and encrypted password (we never store plain-text passwords).
- Financial data: deposit and withdrawal transaction records, preferred payment methods (bKash, Nagad, Rocket, Upay, bank transfer), and account balance history.
- Usage data: pages visited, games played (cricket betting, live casino, slots, poker, fortune gems), session duration, wagering history, and in-platform activity logs.
- Device and technical data: IP address, browser type and version, operating system, device type, time zone (Bangladesh Standard Time, UTC+6), and cookie identifiers.
We collect this information only to the extent necessary to deliver our services, comply with legal obligations, and maintain platform integrity. We do not collect sensitive categories of data (such as racial origin, political opinions, or health information) without your explicit consent.
How We Use Your Information
The personal data dlb24 collects is used strictly for the following legitimate purposes:
- Account creation, verification, and maintenance: to establish your identity, verify your age (21+ only), and manage your account throughout its lifetime.
- Payment processing: to facilitate deposits and withdrawals through local payment channels including bKash, Nagad, Rocket, Upay, and major Bangladesh banks.
- Service delivery and personalisation: to provide a tailored gaming experience on dlb24 across cricket betting, live casino, slots, poker, fortune gems, and all other available categories.
- Customer support: to respond to your queries, resolve disputes, process complaints, and deliver assistance via our support team.
- Security and fraud prevention: to detect, investigate, and prevent fraudulent activity, money laundering, and any conduct that violates our Terms & Conditions.
- Platform analytics and improvement: to analyse usage patterns, fix bugs, test new features, and continually improve the quality and reliability of dlb24 for all users in Bangladesh.
Cookies and Tracking Technologies
dlb24 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, maintain your login session, and gather analytical data about how the platform is used. Cookies are small text files stored on your device that do not harm it in any way.
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the dlb24 platform, including your ability to remain logged in or access personalised features. We use strictly necessary cookies for core functionality, performance cookies to understand platform usage, and preference cookies to remember your settings.
Data Sharing and Disclosure
dlb24 does not sell your personal data. We may share information with trusted third parties only under these specific and limited circumstances:
- Payment processors: we share necessary transactional data with payment partners (including bKash, Nagad, Rocket, Visa, and Mastercard) solely to complete your deposit and withdrawal requests.
- Technology and service providers: third-party vendors who help us operate the platform (e.g. hosting providers, analytics tools, customer support software) under strict data-processing agreements that prohibit them from using your data for their own purposes.
- Legal obligations: we may disclose your information when required by applicable law, court order, or regulatory authority — for example, to assist with anti-money-laundering (AML) or know-your-customer (KYC) compliance requirements.
Any third party who receives your data is contractually obligated to protect it in accordance with applicable data protection principles and may not use it for any purpose other than the one for which it was shared.
Data Security Measures
Protecting your personal data is a core priority at dlb24. We implement a multi-layered security framework that includes SSL/TLS encryption for all data in transit, secure hashing for passwords, firewalls, access control restrictions, and regular security audits. Our infrastructure is hosted on servers with physical and digital security controls in place.
While we employ industry best practices to protect your data, no online platform can guarantee absolute security. We encourage you to keep your account password confidential, use a strong unique password, and contact us immediately at [email protected] if you suspect any unauthorised access to your dlb24 account.
Data Retention
dlb24 retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil our legal obligations, resolve disputes, and enforce our agreements. The exact retention period depends on the type of data and the purpose for which it was collected.
If you close your dlb24 account, we will retain transaction records and identity verification documents as required by applicable financial regulations. Non-essential data will be deleted or anonymised within a reasonable timeframe following account closure. You may contact our support team to initiate a data deletion request.
Your Privacy Rights
As a dlb24 user, you have the following rights with respect to your personal data:
- Right of access: you may request a copy of all personal data we hold about you.
- Right to rectification: you may ask us to correct inaccurate or incomplete information about you.
- Right to erasure: subject to legal retention requirements, you may request deletion of your personal data.
- Right to restrict processing: you may ask us to limit how we use your data in certain circumstances.
- Right to object: you may object to the processing of your data for direct marketing or profiling purposes.
To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 working days and aim to resolve it within 30 calendar days. We may need to verify your identity before acting on your request.
Third-Party Links
The dlb24 platform may reference or feature content from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While we take care to partner with reputable providers, dlb24 is not responsible for the privacy practices of these third-party companies. Their data handling is governed by their own privacy policies, which we encourage you to review independently if you have concerns about how they handle your information.
Age Restriction and Minors
dlb24 is strictly an adults-only platform. Our services are available exclusively to users who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will promptly delete that data and close the account. Parents and guardians are encouraged to monitor their children's online activity. If you believe a minor is using dlb24, please notify us immediately at [email protected].
Changes to This Privacy Policy
dlb24 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.
Your continued use of dlb24 following the posting of any changes to this policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way dlb24 handles your personal data, our dedicated support team is ready to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.
Email us at: [email protected]
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